We don't publish staff photos or names on our website — people change roles, and a bio page goes stale. What we can tell you exactly is which role does what, how fast each one responds, and who to call when something needs escalating.
On a standing contract, these are the people involved in your building, in order of how often you'd actually speak to them.
Your single point of contact for scope, pricing, contract terms, and building relationships. Handles renewals, service reviews, and anything that isn't an on-the-day operational question. Typically responds within one business day.
Runs the crew on your building on service days — confirms access, briefs the team on site-specific conditions, and is your contact for anything happening during the visit itself, including a change of scope discovered on site.
The senior crew member physically doing the work, responsible for quality on the glass and surfaces, and for flagging any defect or damage they find before it becomes your problem.
Owns the safety system described on our safety record page — audits, incident review, and certification tracking. Not on site daily, but the contact for any safety concern, incident, or documentation request.
Books and reschedules service dates, sends arrival windows, and coordinates around weather holds or building access windows. First call for a date change or an arrival-time question.
Every contract comes with a clear answer to 'who do I call' before anything goes wrong, not after.
Every technician assigned to a commercial contract has a documented background and reference check completed before their first day on one of our crews. Training covers the safe work procedures relevant to their role — rope access, lift operation, water-fed pole, or pressure washing — and is refreshed on the audit cycle described on our safety record page, not left as a one-time onboarding exercise.
Crew members on site wear uniformed workwear with visible company identification, and carry photo identification your building's front desk or concierge can check against a visitor or contractor log. Where your building requires a security clearance or sign-in process, we build it into the service plan rather than working around it.
Where practical, we assign the same crew to your building on a recurring contract. Continuity means the crew already knows your access arrangements, anchor locations, and any site-specific quirks, which shortens setup time and reduces the chance of a preventable issue. If a crew member is unavailable, the site supervisor is briefed on your building's specifics before a replacement attends.
Tell us about your building and we'll assign the right person before the first site visit.